New England Data Services Blog

Facts of Managed Services

One of our channel partners, Boost Technologies had some valuable information regarding managed services that I wanted to make sure we noted.

Boost Technologies, LLC. focuses on providing the highest level of IT support and Managed IT Services for Small - Medium Sized Businesses in the New England area. Through over 10 years of front line, industry proven experience the technical specialists and staff at Boost Technologies strive to provide the best, most honest and personable support in the industry.

What Managed Services Means to Your End Users:

• Predictable and Scaleable Monthly Costs
• Higher return on investment
• Scales as you do to ensure your network continues to support your needs
• Improved Network Reliability
• Proactively stops the majority of issues before they happen and reduces the impact of events if and when they do occur
• Increase Staff Productivity
• Less downtime for your staff
• Reduce Risk of Internal Threats
• Fewer risks from security threats and backup failures

Bottom Line impacts of IT Challenges:

• Average PC Downtime Incident Time and Cost (IDC)
• Average downtime= 17 hours @ $30 per hour of downtime or $510 per incident per user
• Downtime Effects Your Productivity
• One hour of downtime for a $4M revenue company costs $2000/hr
• The average company in the US experiences 3 hours of downtime per week
• $2000/hour x 2 hours x 4 weeks = $16,000/month

The Reliability of Their Desktops:

• Largest and least managed part of IT systems: desktops
• When your users can’t use their desktops they can’t work
• Unmanaged desktops represent the single largest security weakness in your organization
• Desktop value is not the hardware
• Data
• Value of work done
• Software vendors are cracking down on license violations

Email Threats:

• The cost of spam has more than doubled, costing an average of $1,934 per employee of lost productivity. The cost in 2003 was $874 per employee a year- According to eWEEK.com
  

This is all great information for anyone thinking of utilizing a managed service provider for thier IT needs and Boost Technologies is a highly recommended partner of NEDS!